Refund Policy — WhatHaircut

Nothing is for sale yet

As of October 2026, WhatHaircut does not sell anything. The guides and face shape picker are free, and the planned selfie analysis will also be free. If you see a charge you think came from us, email support@whathaircut.com.

How refunds will work for paid previews

When paid try-on previews launch, these rules will apply. Any change will be posted here before it takes effect.

• Failed images are not charged. If a preview fails to generate, the credit for it is returned automatically.
• Unused credits. You can ask for a refund of unused credits within 14 days of purchase.
• Used credits. Because each preview costs us real AI processing, used credits are generally not refundable. If a result is clearly broken (for example, the face is distorted or the haircut was not applied), contact us within 14 days and we will review it.
• How to ask. Email support@whathaircut.com from the address used for the purchase, with the date of the order.
• Timing. Approved refunds go back to the original payment method. Banks usually show them within 5–10 business days.

This policy does not limit any refund rights you have under the law where you live.

Contact

INERTIA PRIME LLC · 30 N Gould St STE R, Sheridan, WY 82801, USA · support@whathaircut.com